Product Information:

As our products are meticulously crafted by hand, there may be individual variations in the appearance of enamel color due to the unique characteristics of each item. Additionally, slight variations in shape may occur due to the specific baking conditions. It's also possible for glaze to adhere to the underside during baking or for dripped glaze to solidify in that area.

While we strive to provide comprehensive descriptions, it's challenging to capture every detail on our website. Please note that our pieces are one-of-a-kind and do not adhere to industrial standardization. Color shades may slightly differ based on your screen or browser settings.

 

Materials and Care:

Our products are made from porcelain, a material more durable than ordinary ceramic, yet sensitive to temperature changes. Avoid pouring boiling water onto cold porcelain or cold water onto hot porcelain. Items with gold, platinum, or paint splatters are not microwave or dishwasher safe, as they may chip.

 

Payment Options:

You can make your purchase using credit card, bank transfer, or cash on delivery.

Bank Transfer: Mizuho Bank, Kichijoji Branch Ordinary account number: 1917540

Payment must be made in advance, and we'll proceed with shipping upon payment confirmation.

Contact us via email with the desired products and transfer the total amount mentioned in our response email to the provided account. (Please note that transfer fees are your responsibility).

Cash on Delivery: Cash on delivery via Yu-pack Collect is available. You'll pay the driver upon delivery, with separate fees of 432 yen.

Returns and Exchanges: In case of defective or damaged products, we will provide replacements. Please notify us by email or phone within 7 days of receiving your order.

 

Return/Refusal Policy:

Products left in-store for more than 8 days after receipt. Products returned without prior notification. Products that have been used. Products that have been damaged or soiled. Products that have been altered or repaired by you.

 

Security:

At Ceramichi, we treat your personal information with the utmost confidentiality and do not share or disclose it to any third parties. SSL encryption is used for security on pages requiring sensitive information. All customer data, including credit card details and addresses, are encrypted to protect transmission, allowing you to use our site with confidence.

 

Gift Wrapping:

Gift wrapping service is available in our store. Please feel free to contact us with any questions.